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Supply of spare parts
Within our quality guarantee period
We will freely replace any broken spare parts which go wrong during normal operation of our clients. We also supply some spare parts on site for replacement during daily maintenance.
After the quality guarantee period is due
The replacement parts should ensure the consistent, sage and efficient operation of the elevator, after signing the repair and maintenance contract, the spare parts will be supplied to our clients at the most favorable price. We also offer some replacement parts for daily maintenance.
We will send our maintenance specialists on site to train two members of personnel free of charge for our clients.
Elevator daily maintenance
Our 12-month quality guarantee begins after the elevator has been installed and inspected by our clients.
During our guarantee period, we will send our maintenance specialists to maintain the elevator on site. The maintenance cycle will be controlled on a monthly basis. Our maintenance specialist will submit an elevator maintenance report every three months to our clients. We will fully follow clients’ arrangements if special requirements for maintenance schedule are as ked. Should any problems occur during the guarantee period; our company specialist will solve them within 24 hours from the moment of notification. Before the due of the quality guarantee, we will thoroughly inspect and test the elevator free of charge for our clients and resolve existing problems if any. During our guarantee period, clients can contact us via our 24-hour hotline.
Sign the maintenance and repair contract with our clients
After signing the contract with our clients, we will send our specialists to repair and maintain the elevator on site, on a regular basis of every 30 days, we respect our clients’ arrangements if they have any special requirements is terms of repair and maintenance schedule. Our clients can all our 24-hour hotline for emergency service. We provide a through inspection annually free of charge, and will repair the elevator at the most favorable price if needed.